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How to Contact FANUC America - Robotics Parts

FANUC America Parts Contact

FANUC America Corporation understands that spare parts availability is important to our customers, and the longevity of their equipment. As part of our commitment to your success, FANUC America Corporation maintains an available parts inventory that exceeds over $100 Million in new and certified refurbished parts, as well as a dedicated staff that is available 24/7 to support your parts needs. With so many parts readily available, FANUC America Corporation strives to deliver all essential spare parts normally within 24 hours or less.

Ordering Online

Ordering Online: With an online cRc Website account, ordering parts is easy. Simply login to your account and click on “eparts” in the menu bar.

Then enter the part numbers you want into the search bar and add them to your shopping cart. Once you have all the parts you need, check out and an order confirmation will be sent to your email address.

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Order by Phone

Simply call our call center at 888-FANUC-US to be connected with one of our talented Customer Service Representatives. They will promptly assist in robot parts orders, quotes or answering any related questions. Remember to have your robot F# or serial number, purchase order or credit card information, billing address and shipping address available prior to calling our call center.

Standard robot part transactions by phone can be completed between 7 a.m. and 8 p.m. EST, Monday through Friday.

After hours urgent robot parts needs can be placed via the FANUC America Hot Line: 24 hours a day/ 7 days a week/ 365 days a year. The Customer Service Representative on call will be paged to assist in your part needs. Call 888-FANUC-US.

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Emergency Parts Ordering

For Emergency Parts assistance, contact our hotline at 888-FANUC-US. We have representatives available 24/7 to support your emergency parts needs.

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Certified Parts Repair Service

Our FANUC trained technicians can repair most FANUC parts with a quick turnaround time, saving you money over purchasing new replacement parts. Expedite services are available upon request. All parts are repaired to factory specifications.

Our certified part repair services feature:

  • Genuine FANUC parts, procedures and quality
  • Equipment repaired to latest factory specifications
  • All engineering updates installed at time of repair
  • Testing performed using specialized test equipment
  • Repair report available
  • Limited 1-year warranty on replacement parts and labor

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Repaired Replacement Parts

Can’t wait for your part to be repaired? You can still save money by purchasing refurbished parts with the same 1 year warranty as new parts. Refurbished parts are available on our website and have the same part numbers as new parts, but with an “R” suffix.

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Exchange Credit Program

You can save by using our Exchange Credit Program by returning your defective part when you purchase your new or refurbished part. Your robot is back in production in the shortest time possible and we help the environment by recycling the defective items. We even cover the cost of shipping the defective part back to the repair center.

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