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Support & Service

"Training and Service is available in the USA, Canada, Mexico and Brazil."

Customer Resource Center Hotline

Service Location Maps

 

Service & Repair

FANUC America offers its experienced team of service engineers to provide a wide variety of support services to its customers. FANUC America provides seven basic levels of service and repair support to maximize robot and robotic system availability and uptime. Basic levels include:

 

Telephone-Based Technical Support Call Center: 1-888-FANUC-US

The Technical Support Call Center (1-888-FANUC-US or 1-888-326-8287) is available at no charge to all customers of FANUC America and is supported 24-hours a day, 7-days a week unless noted otherwise (all times are EST). Call Center options available include:

  • Down Production Support (Consultation, Parts, Emergency Service)
  • Telephone-Based Technical Consultation
  • Remote Diagnostics (Option)
  • Normal Service Scheduling and Dispatch
  • Preventive Maintenance Scheduling and Dispatch
  • Parts Ordering
  • Training (Product & Systems)
  • Robot Retrofit, Rebuild, or Re-application (Monday - Friday; 8:00AM - 5:00PM EST, or by contacting crcsales@fanucamerica.com)

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On-Site Service

Service is available regionally in Brazil, Canada, Mexico, and the United States to minimize response time. Service on-site response times in the United Sates are typically eight (8) hours or less during normal business hours and 12 hours or less during non-business hours, weekends, and holidays (based on typical weather or road conditions, flight availability and performance, and the availability of appropriately skilled service personnel and parts). Regional service locations in operation today include:

  Aguascalientes, MX   Lachanaie (Montreal), PQ
  Charlotte, NC   Mason (Cincinnati), OH
  Hoffman Estates (Chicago), IL   Mississauga (Toronto),ON
  Lake Forrest (LA), CA   Sau Paulo, BR
      Rochester Hills, MI

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Internet Based Information & Support

  • E-Mail Based Technical Support (Contact us here)
  • All inquiries are logged within our technical support database

"Training and Service is available in the USA, Canada, Mexico and Brazil."

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